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Jira Service Management

Overview

Section titled “Overview”

Jira Service Management Operations (the on-call/alerting side that absorbed Opsgenie) receives alerts on its integration API (api.atlassian.com). OKStatus creates an alert when a monitor goes down or degraded, and closes it on recovery. Available on the Max plan and above.

Setup

Section titled “Setup”
  1. In JSM, open Operations → Settings → Integrations → Add integration → API (or “API integration”).
  2. Copy the integration’s API key.
  3. In OKStatus, go to Alerting → Channels → Add a channel → Jira Service Management.
  4. Paste the API key.
  5. Click Test, then attach the channel to your monitors.

Behaviour

Section titled “Behaviour”
  • Down → creates a P1 alert; Degraded → P3. Both use an alias derived from the monitor URL so repeats update the same alert.
  • Up → closes the alert for that alias.
  • Paused → no alert (a pause is a deliberate admin action, not an incident).