Jira Service Management

Overview

Jira Service Management Operations (the on-call/alerting side that absorbed Opsgenie) receives alerts on the Opsgenie-compatible alerts API. OKStatus creates an alert when a monitor goes down or degraded, and closes it on recovery. Available on the Max plan and above.

Setup

1. In JSM, open Operations → Settings → Integrations → Add integration → API (or “API integration”).
2. Copy the integration’s API key.
3. Note your account’s data residency (US or EU).
4. In OKStatus, go to Alerting → Channels → Add a channel → Jira Service Management.
5. Paste the API key and pick the region.
6. Click Test, then attach the channel to your monitors.

Behaviour

• Down → creates a P1 alert; Degraded → P3. Both use an alias derived from the monitor URL so repeats update the same alert.
• Up → closes the alert for that alias.
• Paused → no alert (a pause is a deliberate admin action, not an incident).